In case you are missing any sort of E-Mail correspondence, such as your shipping confirmation E-Mail, please, especially as G-Mail user, always check your promotions TAB on the top right, next to your primary inbox. Most of our E-Mails are landing there.

United States

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 3-7 Business Days, until you’ll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States:

Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.

We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

Mexico and South America:

As the parcel has to travel around the entire globe, delivery can take 30-90 Business Days (90 in the worst case).

When your item has been shipped out, you will receive a confirmation E-Mail right after.

If you have received a tracking code, then please go HERE or directly to the couriers website.

In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.

Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.

In case you’ve received a tracking code (read what it needs to qualify to get a code in “HOW CAN I TRACK MY ORDER?”) – it will take 48-72 hours for the tracking ID to appear on the page of the carrier, for example USPS.

The reason for the time delay is caused by the fact, the first tracking event only shows up, once the shipment was handed over to us, i.e. – once the shipment has left the fulfillment center of your online store.

We have warehouses all around the globe (US, HongKong & Singapore).

However, most of our items are being shipped from US. That means that overseas orders will demand a longer delivery than a domestic delivery. Delivery times within USA demand shorter delivery times – whereas – locations like Canada, Australia and UK demand longest delivery times.

Please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but STORE does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact your local post office or the courier company to discuss the issue and file a claim with them.

As we do not have control once we hand out the package to the carrier, a refund will not be granted in case it is being suggested, that the parcel was not delivered.

Unfortunately, we are unable to cancel your order as it has already been shipped and you should have received a confirmation email with your tracking number. If you so wish, you may return your order for a full refund, the instructions for which, you can find in the ‘Refunds’ section of our website.

In case you are from the UK and you were unsuccessful tracking your parcel on our page or straight on www.17track.net or on other tracking pages, please try http://en.4px.com/ – We mostly use this carrier for UK orders and those tracking codes can encounter issues, when trying to be tracked and traced on other tracking sites.